Infreemation Complaints

Infreemation Complaints is a case management software system built specifically to manage your organisations complaints

  • The Complaint Calendar shows when complaints have been recieved and their due date

  • The Complaint Details page gives an overall snapshot of the complaint as well as a full timeline
  • KPI reporting is available within the online dashboard
  • KPI reporting is available within the online dashboard
  • Infreemation Complaints handles complaints, feedback and customer suggestions
  • Infreemation Complaints is a software complaints management system built specifically to handle customer complaints
  • Complaints can be assigned to employees


Product Description

Infreemation Complaints is a software complaint management system built specifically to manage your organisation's complaints.


  Available on the UK Government Digital Marketplace under G-Cloud 10

  All our dedicated servers are UK based. No data is held outside the UK

  General Data Protection Regulation (GDPR) compliant

Request a free trial


Infreemation Complaints is a software complaints management system built specifically to manage your organisation's complaints.

The numbers of complaints are increasing year on year - placing more strain on Government departments, fire departments, hospitals and local authorities.

Infreemation Complaints is a web application meaning there is no hardware or software to install. You can access Infreemation through any Internet browser.

Intelligent rules match similar requests allowing you to respond with previously information.

Never miss another deadline - Infreemation will alert you to expiring complaints so you have plenty of time to respond.

You can also optionally build a public facing archive of all previous complaints, giving people the ability to search on previous complaints.


Key Features

  • Infreemation Complaints is a software complaints management system built specifically to handle customer complaints
  • All complaints and responses held in a central database. Easy access to historic requests and audit trails
  • Complaints automatically added to your database. Customisable automated initial response
  • Encrypted data - all sensitive data is encrypted using industry standards
  • Complaints and responses are 'conversation' based.
  • Limited training required
  • Free trial available
  • Effective and efficient complaint management at low cost
  • Save staff time - no need to create and maintain an in-house system

Prices

No set up costs.

Pricing is based on your requirements and is available upon request. Please contact us for a quote.